Swerte Privacy Policy

Swerte operates the online gaming platform available at swerte.net, including the website and mobile app. We are the data controller responsible for the personal information you provide when registering and using the platform.

This Privacy Policy applies to all players who access Swerte from anywhere in the Philippines — whether that's Metro Manila, Cebu, Davao, Quezon City, or anywhere else in the country. If you have questions about how your data is handled, you can reach us at the contact details in Section 12.

We collect information in a few different ways depending on how you interact with the platform.

Information You Give Us

• Full legal name, date of birth, and gender (for registration and KYC)
• Philippine mobile number and email address
• Government-issued ID and proof of address (for identity verification)
• Payment details such as your GCash or Maya account name, or Philippine bank account details used for deposits and withdrawals
• Messages and enquiries you send to our support team

Information Collected Automatically

• Device type, operating system, and browser information
• IP address and approximate location
• Pages visited, session duration, and in-platform activity
• Login timestamps and OTP activity logs
• Game history and transaction records

Data Collected Through Cookies

Cookies and similar technologies are used to keep your session active, remember preferences, and help us understand how players use the platform. More detail is in Section 6.

The information we collect is used for specific, legitimate purposes. Here's a breakdown of the main ones:

• Account management — creating and maintaining your player account, processing registrations, and handling login authentication including OTP verification.
• Identity verification (KYC) — confirming your age, identity, and eligibility to play before activating withdrawals or certain account features.
• Payment processing — facilitating PHP deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, bank transfer).
• Customer support — responding to enquiries, resolving disputes, and providing assistance with account issues.
• Security and fraud prevention — monitoring for unusual activity, multiple accounts, or potential abuse of promotions.
• Responsible gaming — using session and activity data to support deposit limits, cooling-off periods, and self-exclusion tools.
• Platform improvement — analysing how the platform is used to fix issues and improve the overall experience for Philippine players.
• Legal compliance — meeting applicable record-keeping, anti-money laundering, and regulatory obligations.

We do not use your data to send unsolicited marketing to third parties, and we do not build advertising profiles for external use.

Swerte processes your personal data on the following legal grounds depending on the purpose:

• Contract performance — processing is necessary to provide you with access to the platform, manage your account, and fulfil deposit and withdrawal requests.
• Legal obligation — certain processing is required to comply with identity verification, anti-money laundering, and financial record-keeping rules.
• Legitimate interests — fraud prevention, platform security, and service improvement where these do not override your rights.
• Consent — where we ask for your permission for specific optional uses, such as receiving account-related notifications. You may withdraw consent at any time.

Swerte does not sell your personal data. We share information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating the platform — for example, payment processors (GCash, Maya, Philippine banks), identity verification partners, and cloud infrastructure providers. These parties only access the data they need to perform their specific function and are bound by confidentiality obligations.

Legal Requirements

We may disclose personal data if required to do so by law, court order, or a request from a competent Philippine authority. We will only comply with requests that are legally valid and proportionate.

Business Transfers

In the event of a merger, acquisition, or restructuring, your data may be transferred as part of the transaction. If this happens, the receiving party will be required to honour the commitments in this Privacy Policy.

Swerte uses cookies and similar technologies to keep the platform running smoothly and to understand how it's being used. Cookies are small text files stored on your device when you visit the site.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These keep your session active, remember your login state, and ensure secure OTP-based authentication works correctly. You cannot opt out of these.
• Analytics cookies — help us understand how players navigate the site, which games are most popular, and where technical issues occur. This data is used in aggregate form.
• Preference cookies — remember settings like language preference and display choices so you don't have to reconfigure them each visit.

Managing Cookies

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies won't stop you from using the platform, but some features may not work as smoothly. Note that removing essential session cookies will log you out of your account.

We take data security seriously and have put a range of technical and organisational measures in place to protect your information:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• OTP authentication for logins from new devices and for withdrawal approvals.
• Access controls that limit which internal team members can view sensitive account information, based on their role.
• Automated monitoring for suspicious login attempts, unusual transaction patterns, and potential account takeovers.
• Regular security reviews of platform infrastructure and third-party integrations.

While we do everything reasonable to protect your data, no online platform can guarantee absolute security. You also play a role — keeping your password private, not sharing your OTP with anyone, and logging out of shared devices all help keep your account safe.

If you believe your account has been compromised, contact our support team immediately so we can take protective action.

We keep your personal data for as long as your account is active or as long as it's needed to provide our services. After your account is closed, we may retain certain records for a period required by law — for example, transaction records for financial compliance purposes.

Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you.

As a Swerte player, you have the following rights over your personal data. To exercise any of these, contact us using the details in Section 12.

• Right of access — you can request a copy of the personal data we hold about you.
• Right to correction — if any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to any legal retention obligations we must meet.
• Right to restrict processing — in certain circumstances, you can ask us to limit how we use your data while a dispute is being resolved.
• Right to data portability — you can request your data in a structured, commonly used format.
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing any data rights request.

Swerte is strictly an adult platform. You must be 21 years of age or older to register and play. We do not knowingly collect personal data from anyone under 21.

If we become aware that a minor has registered an account or provided personal information without parental consent, we will close the account, reverse any transactions where possible, and delete the associated data promptly.

If you believe a minor has accessed the platform, please contact our support team immediately so we can investigate and take action.

Swerte may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify registered players via email or an in-platform notification. We encourage you to review this page periodically so you stay informed about how your data is being handled.

Continued use of the platform after an update is published constitutes acceptance of the revised policy. If you disagree with a change, you may close your account by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the Swerte team. We're here to help.